At mieum, we are dedicated to making the best quality products. We cover defects in materials or workmanship for one year from the date of purchase. Please keep a copy of your order email as proof of purchase. 

How do I make a claim under the warranty?

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).

To obtain service under this Warranty, please contact support@mieum.co with the following information in order to determine the problem and the most appropriate solution:

• Proof of purchase
• Photo/Video of the faulty product

Please clearly specify the issue with your purchased item.

If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.

Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer.

Unfortunately, we cannot offer the warranty to products without proof of purchase.

Please note, to receive a free replacement, you will be asked to send the faulty product to mieum.

Please use a reputable courier or shipping service, when making the return.

Any customs duties, local sales taxes and handling charges are, unfortunately, not refundable.

Full warranty terms & conditions can be found below.

Detailed limited product warranty policy

This manufacturer’s warranty is not intended to change or limit your right under the laws of the country in which you purchased mieum product.

mieum warrants our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”).

mieum does not warrant and is not responsible for any other product or device made by anyone other than mieum.

If a material or workmanship defect arises with regard to any mieum product, and a valid claim is received within the Warranty Period, we will at our option:
(i) repair the mieum product using new or refurbished parts; (ii) replace the mieum product with a new or refurbished mieum product; or (iii) refund the purchase price of the defective mieum product.

You may also have other legal rights under the applicable local consumer protection law.

For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications.

In the event of a defect, these are your exclusive remedies.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, mieum expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose, and you specifically agree that mieum shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any mieum product.

For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.).

In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the mieum product.