You’ll find answers to all your frequently asked questions (FAQs) here.
We'll update our FAQs in response to any more queries you raise with us.
If you have any questions in the meantime, please contact us at firstname.lastname@example.org.
UC01 is designed to be different from existing products and deliver a number of significant benefits.
1. Improving usability and safety in a compact unit
Making a universal charger is challenging as it is difficult to meet the wide-ranging plug standards that exist around the world. The British plug size standard (BS 1363) and European plug size standard (EN50075) are often overlooked which means that products are often unable to work in large parts of the world.
Larger products can be awkward to use with standard sockets while smaller products can lead to safety issues with electrical parts being exposed. Measuring under 50 x 50 x 50mm, UC01 is the only product that combines such widespread compatibility with safety and usability.
2. Unique mechanisms
UC01 has unique mechanisms (patent pending) that are designed to make deploying and storing of each plug unit easier and safer.
• Dual extruding mechanism
• Rotational extruding mechanism
• Auto-locking mechanism
3. Modular system enables easy upgrading
Approximately every 3 years, the charging technology and protocol of USBs have been upgraded which means that charging products frequently become obsolete, leading to increased e-waste and unnecessary costs for consumers.
The UC01 is designed with sustainability in mind. It has a modular element to enable easier upgrades for when technology changes. The end result is lower costs for customers and less waste for the planet.
Check out the video below to see how UC01 supports simple upgrading.
Universal Charger UC01 is equipped with Power Delivery 3.0 technology.
This offers a maximum output of up to 30W, making for fast charging of devices at all times.
If you charge more than one device at a time, the total 30W output automatically switches with the USB-C port charging up to 18W and USB-A charging up to 12W. Once the device connected to the USB-A is fully charged, the USB-C port will then revert to 30W PD output.
Our baseline metric of robustness is that the mechanism should still be working after 10,000 rotations (equivalent to more than 5 rotations each day for 5 years).
Our team has been using and testing a final working prototype since last winter and it is still functioning smoothly with zero issues. We plan to start a machine-led rotating test once the final product is in production and will share progress on our Kickstarter campaign.
The product comes with a one-year warranty. The warranty period starts once the product has been shipped.
The UC01 is compatible with power supplies and sockets in over 190 countries and territories worldwide.
Follow the link below to view the complete list of where UC01 can be used.
We will ship the UC01 with a manual containing a user guide along with all the relevant regulatory and legal information for the product.
From time to time, we will update the manual so click the link below to find the latest information for your product.
The Universal Charger UC01 can be used to charge the following:
• Apple M1 MacBook Air
• Apple iPhone (13, 13 Pro and 13 Pro Max)
• Apple iPad (mini, Air and Pro)
• Samsung Galaxy (S21, S21+, Note 20 and Note 10)
• Google Pixel
• Nintendo Switch and more.
A small number of the latest hairdryers and straighteners are powered by a USB-C charger and you can use the UC01 with them.
However, UC01 does not support other hairdryers and straighteners that plug into electrical sockets.
You can pre-order UC01 through Kickstarter until December 17 2021 at 12:03 PM EST.
Kickstarter accepts debit or credit cards associated with Visa, MasterCard, American Express.
Kickstarter does not accept payments with PayPal.
From 17th December, you can pre-order UC01 from Indiegogo (until further notice).
Indiegogo currently accepts payments only from direct credit/debit cards, Apple Pay, and Google Pay.
For pre-orders, we plan to ship anywhere but due to different regulations in each territory, we can only work out shipping and tax charges using the post-campaign survey. This survey will be emailed to you after the project ends.
Fees and taxes will then be calculated based on how many Universal Chargers UC01 you buy and where you live. We are looking for an economical but reliable shipping solution and aim to target around ~$20.
Shipping cost to the following countries is projected at $15 (subject to change): Europe, Australia, Brazil, Canada, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, Taiwan, Thailand, UK, USA, Vietnam.
If you have any questions, please contact email@example.com.
For pre-orders through Kickstarter or Indiegogo, you can change your shipping address up until June 2022.
If you haven’t completed the post campaign survey asking for your shipping addresses, you can email us at firstname.lastname@example.org or we will contact you closer to the date for shipping your order.